1. SHIPPING POLICY
1.1 Order & Tracking
When you place your order, you will receive an Order Confirmation email within 6 hours confirming your Order # and purchase details.
If you do not receive our confirmation email during this time, please contact us via support2@oncloudwalks.com to get more information.
After that, your order will be processed for stocking, packing, and shipping and this normally takes 3-5 working days. When this preparation process is finished, we will send a Shipping Update email to your email address with your tracking number. It may take 5-7 working days for your tracking status to be updated on the carrier's system and go online.
1.2 Shipping origin
ONCLOUDWALKS has developed a global network of factories and warehouses across many countries, mainly from Southeast Asia, mainly via our partnership with USPS and some of the other partners. Since we deliver our products to customers all over the world, international standards are designed to achieve and we try our best to bring new and improved products to our dear customers.
1.3 Delivery time
Here is an estimate of the shipping times.
Location | Estimated Shipping Time |
United States | 7-20 working days |
Rest of World | 7-30 working days |
Due to factors that often affect international shipments, such as holidays, customs, weather delays, pandemics, etc. we can only offer an estimate of shipping times.
We assure you that this is normal and will not affect your expected delivery date. If the tracking number is still not working within a few days, please contact our support team's email address for further support
1.4 Wrong address
It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 12 hours of placing your order, please contact us via email address support2@oncloudwalks.com so that we can assist you to change it to the right form.
In case the package has been shipped, we can not change your shipping address and we will not take any responsibility if the shipping address you provided us is wrong as well. The only thing we can assist you in this situation is by sending you the carrier’s phone number so that you can contact them and correct your address.
We refuse to assist if the package arrives at the destination country and
- The customer refused to accept the package.
- The number of attempts to deliver the package to the customer is failed.
- According to the shipping department, the order shipping status indicated that the package was delivered to the address that the customers provided
ONCLOUDWALKS reserves the right to abandon the package(s) and will not be responsible for any refund.